Privacy
Policy

// 01

Information We Collect

We may collect the following personal information when you use our website or request services:

• Full name
• Phone number (including mobile number)
• Email address
• Service address
• Billing information
• Message opt-in preferences
• Any information submitted through contact forms

We may also automatically collect limited technical information such as:

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and analytics data

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How We Use Your Information

We use your information to:

• Schedule and provide plumbing services
• Send appointment confirmations and reminders
• Send technician arrival notifications
• Provide service updates
• Send invoices and billing notifications
• Respond to customer service inquiries
• Improve website performance

We do not sell, rent, trade, or share your personal information for marketing or lead-generation purposes.

// 03

SMS Communications & Opt-In

When you provide your phone number and check the consent box on our website forms, you agree to receive service-related SMS messages from X-Act Plumbing.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Technician arrival updates
• Service notifications
• Billing notifications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not required as a condition of purchase.

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Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes at any time. Mobile numbers are not sold or transferred to lead generators.

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Cookies & Tracking Technologies

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and monitor website performance.

Cookies do not collect sensitive personal information.

Users may disable cookies in their browser settings.

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Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Access to personal information is limited to authorized personnel only.

While we strive to protect your data, no transmission over the internet is guaranteed to be 100% secure.

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User Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (where legally permitted)
• Withdraw SMS consent at any time

To make a request, contact us:

X-Act Plumbing
Phone: 469-505-8362
Email: d.clayburn@x-actplumbing.com
Address: 325 Sondra Way, Red Oak, Texas, 75154

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Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.